#WeNurses - Thursday 14th June 2018 8pm (GMT Standard Time) Staff experience

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There can be no doubt that nursing is a challenging role at times and as nurses we have all had days that where we feel overwhelmed with work or emotion. We spend so much time support and caring for our patients but who cares and supports nurses? 
 

The Kings Fund, Leadership for Engagement and Improvement in the NHS report talks about how engagement matters and state that “If staff do not feel engaged they can spiral down into burnout, which can leave them cynical, exhausted and depressed. But where staff are engaged studies across a range of sectors show performance rises.” The Kings Fund continue by stating there is “close relationship between staff experience and patient experience, arguing that ‘happy staff make happy patients'.” Therefore it is apparent that nurses who feel supported and have a positive experience give better care, however the challenge still remains .. how do we care and support nurses?
 

Pepper et al discuss the growing practice of Schwartz rounds – “ The Rounds aim to nurture the relationships between patients and all members of staff within an institution. Everyone is welcomed to the Schwartz Rounds – porters, catering staff, pharmacists, librarians, scientists, managers and administrators. It is not just for doctors, nurses and therapists.” Is this a way forward to support staff in healthcare? 
 

This #WeNurses discussion aims to explore the following: 
 

•  How can we support a positive staff experience?

•  What goes wrong with staff experiences?

•  How can we support each other when things go wrong?

•  How do you support your colleagues?

•  What do organisations do to create a positive staff experience?

•  What could organisations do more of?

•  What makes your work a positive place to be?

•  What do you colleagues do to make your work place a nice place to be?





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Thank you to all who took part in the discussion and shared their views and experiences. 





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 #WeNurses transcript

 
@dellapowell1
14 June 2018 20:00
RT @WeNurses: 2 mins till tonights #wenurses Prechat here http://www.wecommunities.org/tweet-chats/chat-details/4184 ALL WELCOME Staff Experience https://t.co/3fL8zHaf6r
@WeNurses
14 June 2018 20:00
Hello everyone ... welcome to #WeNurses Please tweet us a wave if you are joining us for the next hour to discuss "Staff experience" https://t.co/dMi7jJiwl2
@AgencyNurse
14 June 2018 20:00
Helllooooo everyone #WeNurses
@WeNurses
14 June 2018 20:01
QUESTION 1 What do we mean by "staff experience" and why is it important? #WeNurses https://t.co/N9CaeLwLkg
@mynameisAndyJ
14 June 2018 20:01
looking forward to seeing tonights chat - enhancing Staff experience - ensures better care and retention #wenurses
@dellapowell1
14 June 2018 20:01
RT @WeNurses: Hello everyone ... welcome to #WeNurses Please tweet us a wave if you are joining us for the next hour to discuss "Staff ex…
@TechNurseJon
14 June 2018 20:01
@WeNurses ?? #WeNurses
@dellapowell1
14 June 2018 20:01
@WeNurses ???? #wenurses
@dellapowell1
14 June 2018 20:02
RT @WeNurses: QUESTION 1 What do we mean by "staff experience" and why is it important? #WeNurses https://t.co/N9CaeLwLkg
@WeNurses
14 June 2018 20:02
@AgencyNurse Welcome Teresa :) #wenurses
@WeNurses
14 June 2018 20:02
@mynameisAndyJ thanks for joining #wenurses Andy :)
@WeNurses
14 June 2018 20:03
@TechNurseJon nice wave... hi Jon :) welcome to tonights Staff Experience #wenurses
@WeNurses
14 June 2018 20:03
We are a bit quick off the mark tonight ... so here is QUESTION 1 again #WeNurses https://twitter.com/WeNurses/status/1007337133806379008
@WeNurses
14 June 2018 20:03
@dellapowell1 welcome Della :) love to see you #wenurses
@NRCUK
14 June 2018 20:04
Mostly lurking as have a love hate relationship with a few years attempting to improve staff experiences on #wenurses this eve
@dellapowell1
14 June 2018 20:04
RT @WeNurses: We are a bit quick off the mark tonight ... so here is QUESTION 1 again #WeNurses https://twitter.com/WeNurses/status/1007337133806379008
@WeCYPnurses
14 June 2018 20:04
RT @WeNurses: We are a bit quick off the mark tonight ... so here is QUESTION 1 again #WeNurses https://twitter.com/WeNurses/status/1007337133806379008
@abrewer83
14 June 2018 20:04
RT @Toriwoo: Exciting opportunity @nhs_sct for RNs. Rotation posts are perfect for #Careerdevelopment #WeNurses http://www.jobs.nhs.uk/xi/vacancy/e2c2d24ddb836feddb437881045f88c0/?vac_ref=915120183
@Tara_Hewitt
14 June 2018 20:05
RT @WeNurses: QUESTION 1 What do we mean by "staff experience" and why is it important? #WeNurses https://t.co/N9CaeLwLkg
@AgencyNurse
14 June 2018 20:05
RT @WeNurses: We are a bit quick off the mark tonight ... so here is QUESTION 1 again #WeNurses https://twitter.com/WeNurses/status/1007337133806379008
@mynameisAndyJ
14 June 2018 20:05
RT @WeNurses: We are a bit quick off the mark tonight ... so here is QUESTION 1 again #WeNurses https://twitter.com/WeNurses/status/1007337133806379008
@TechNurseJon
14 June 2018 20:05
@WeNurses A1. number of years in the profession, education level, number of years in specialty... #WeNurses
@WeNurses
14 June 2018 20:05
Not joined a #WeNurses tweetchat before? Simple, when you know how.... Click on > #wenurses < to see the tweets Add #wenurses to your tweets to add your comments to the chat.... https://t.co/56TrBWoUK6
@AgencyNurse
14 June 2018 20:06
Would help if i remembered the hashtag ! #Wenurses https://twitter.com/AgencyNurse/status/1007337570349535237
@dellapowell1
14 June 2018 20:06
@WeNurses For me it’s about staff engagement... treating everyone in the same way. It’s about belonging and value #WeNurses ??????
@WeNurses
14 June 2018 20:06
@NRCUK lurk away Nick :) thanks for saying hi #wenurses
@learnhospice
14 June 2018 20:06
RT @WeNurses: We are a bit quick off the mark tonight ... so here is QUESTION 1 again #WeNurses https://twitter.com/WeNurses/status/1007337133806379008
@dellapowell1
14 June 2018 20:06
RT @WeNurses: Not joined a #WeNurses tweetchat before? Simple, when you know how.... Click on > #wenurses < to see the tweets Add #wenurse…
@AgencyNurse
14 June 2018 20:07
@dellapowell1 @WeNurses the same way ... or a way that ensures each staff member is respected as an individual ? #WeNurses
@mynameisAndyJ
14 June 2018 20:07
@WeNurses To me it means ensuring that we have the right culture and environment, to ensure people flourish and you retain them and recruit those who want to work #Wenurses https://twitter.com/WeNurses/status/1007337721369714693
@WeNurses
14 June 2018 20:07
@AgencyNurse We just sent out these tweetchat instructions, they should help :) #wenurses https://twitter.com/WeNurses/status/1007338363861524480
@dellapowell1
14 June 2018 20:08
@AgencyNurse @WeNurses Yes!! That’s it. Individuals are precious and should be treated as such ??#wenurses
@dellapowell1
14 June 2018 20:08
RT @AgencyNurse: @dellapowell1 @WeNurses the same way ... or a way that ensures each staff member is respected as an individual ? #WeNurses
@AgencyNurse
14 June 2018 20:08
I like this answer ... culture, environment and flourishing all so important #WeNurses https://twitter.com/mynameisAndyJ/status/1007338809082699776
@AgencyNurse
14 June 2018 20:09
@dellapowell1 @WeNurses person centred staff experience ?? #WeNurses
@jomwlever
14 June 2018 20:09
@WeNurses Hi everyone, I'm tweeting from Gtr Mcr. A1. Staff experience to me means experience gained in the working environment and possibly social media when tweeting as an HCP #wenurses
@AgencyNurse
14 June 2018 20:10
@dellapowell1 @WeNurses though perhaps that's a utopian ideal ? #WeNurses
@Jo3_NHS
14 June 2018 20:10
Job satisfaction, knowing that you contributed to improving someone's life while also experiencing joy at work. #WeNurses https://twitter.com/WeNurses/status/1007337133806379008
@mynameisAndyJ
14 June 2018 20:11
RT @Jo3_NHS: Job satisfaction, knowing that you contributed to improving someone's life while also experiencing joy at work. #WeNurses http…
@dellapowell1
14 June 2018 20:11
@AgencyNurse @WeNurses We can dream...idealism makes me happy!! #wenurses
@WeNurses
14 June 2018 20:12
QUESTION 2 How can we, as individual nurses, support a positive staff experience? #WeNurses https://t.co/XKESxgsyGD
@WeNurses
14 June 2018 20:12
Joy at work .... how can we achieve this ? #WeNurses https://twitter.com/Jo3_NHS/status/1007339587922952192
@jomwlever
14 June 2018 20:12
@WeNurses A1. Staff experience is important because it influences or is influenced by work environment. Will impact recruitment, retention, engagement, sickness, absence, presenteeism #wenurses
@AgencyNurse
14 June 2018 20:12
@dellapowell1 @WeNurses We can indeed .... and we can aim for the moon ... if we reach the stars then thats cool #WeNurses
@dellapowell1
14 June 2018 20:13
RT @AgencyNurse: @dellapowell1 @WeNurses We can indeed .... and we can aim for the moon ... if we reach the stars then thats cool #WeNurses
@AgencyNurse
14 June 2018 20:13
Being kind to each other would be a start #WeNurses https://twitter.com/WeNurses/status/1007339898406424576
@jomwlever
14 June 2018 20:14
?? #wenurses https://twitter.com/WeNurses/status/1007337037576491010
@AgencyNurse
14 June 2018 20:14
@jomwlever @WeNurses the experience we have at work affects sooo much ... right down to our physical and mental health #WeNurses
@Tara_Hewitt
14 June 2018 20:14
@WeNurses Be proactive in understanding the "wake" we all leave behind as we move through work & many interactions with colleagues, find ways to measure it and the impact it has on others. Rather than simply a list of do's and dont behaviours we tell people to consider :) #WeNurses
@dellapowell1
14 June 2018 20:14
@WeNurses Being inclusive and kind ... #simples #wenurses ??
@WeNurses
14 June 2018 20:15
An interesting thought .... #WeNurses https://twitter.com/Tara_Hewitt/status/1007340573643214848
@WeNurses
14 June 2018 20:15
RT @dellapowell1: @WeNurses Being inclusive and kind ... #simples #wenurses ??
@dellapowell1
14 June 2018 20:15
@AgencyNurse @jomwlever @WeNurses We spend so much of our lives in work...we must have a good experience. Life’s hard enough ?? #wenurses
@Tara_Hewitt
14 June 2018 20:16
@WeNurses A ball pool and free ice cream would help :) #WeNurses https://t.co/UW1wwXW0zj
@AgencyNurse
14 June 2018 20:16
@dellapowell1 @jomwlever @WeNurses it is indeed .... i think the teams we work with are vital to this #WeNurses
@WeNurses
14 June 2018 20:16
Hehehehe yes worth considering #WeNurses https://twitter.com/Tara_Hewitt/status/1007340958864769025
@natalieread84
14 June 2018 20:17
@WeNurses To me, staff experience is engagement, interaction with other staff, motivation and morale. Factors that will impact on how someone feels about their job. This is important as a positive staff experience will influence towards a positive patient experience #WeNurses
@WeNurses
14 June 2018 20:18
Great point ... are a positive staff experience and a positive patient experience linked ? #WeNurses https://twitter.com/natalieread84/status/1007341338327699456
@WeNurses
14 June 2018 20:19
#WeNurses https://twitter.com/ParamedicHelen/status/1007341288939716608
@Tara_Hewitt
14 June 2018 20:19
To much in public sector we talk about as a good thing under promising over achieving which doesn't inspire innovation or enthusiasm also doesn't give gravitas to the importance of this topic. We need more aim for the moon but reach the stars thinking :) #WeNurses https://twitter.com/AgencyNurse/status/1007340084620922880
@mynameisAndyJ
14 June 2018 20:20
A2 - By ensuring you are open and transparent, speak up where you need to, have integrity at ALL times #wenurses But above ALL Be Honest and never be afraid to share and say Thank You and i learned something good
@natalieread84
14 June 2018 20:20
@WeNurses Building positive work relationships with your team....they become your little ‘work family’ I have days when I see my colleagues more than my family....I have to enjoy the time I spend with them, even if it’s a tough day! #WeNurses
@dellapowell1
14 June 2018 20:20
@natalieread84 @WeNurses That really is a good point...I wonder if there is any research into staff engagement and patient experience?? Anyone fancy a study ?? ???????? #wenurses
@WeNurses
14 June 2018 20:20
RT @mynameisAndyJ: A2 - By ensuring you are open and transparent, speak up where you need to, have integrity at ALL times #wenurses But ab…
@AgencyNurse
14 June 2018 20:20
@Tara_Hewitt especially in respect of staff experience .... as it's so vital to get right #WeNurses
@Tara_Hewitt
14 June 2018 20:20
RT @AgencyNurse: @Tara_Hewitt especially in respect of staff experience .... as it's so vital to get right #WeNurses
@nursemaiden
14 June 2018 20:21
RT @AgencyNurse: Being kind to each other would be a start #WeNurses https://twitter.com/WeNurses/status/1007339898406424576
@WeNurses
14 June 2018 20:21
A "work family" - what a lovely idea #WeNurses https://twitter.com/natalieread84/status/1007342040198385664
@WeNurses
14 June 2018 20:21
@jomwlever glad you made it Jo :) hope you enjoy #wenurses this eve
@dellapowell1
14 June 2018 20:21
@ParamedicHelen @WeNurses A great mantra ?????? #wenurses
@nursemaiden
14 June 2018 20:21
RT @WeNurses: Please do join us tonight to discuss ..... Staff experience > https://buff.ly/2M57FdJ #WeNurses Tweetchat at 8pm Everyo…
@AgencyNurse
14 June 2018 20:22
I think the Kings Fund did something a while back ... see to recall quoting it in an essay #WeNurses https://twitter.com/dellapowell1/status/1007342047098036225
@WeNurses
14 June 2018 20:22
QUESTION 3 What goes wrong with staff experiences? And how can we support one another when things do go wrong? #WeNurses https://t.co/KW75w4ru9V
@jomwlever
14 June 2018 20:22
@WeNurses A2. I think this depends on your role. I hope I can be a good role model by showing compassion to colleagues as well as patients and being mindful about how I communicate with teammates & other staff #wenurses
@leedicksonstn
14 June 2018 20:22
@WeNurses joining late Lee Here #WeNurses
@AgencyNurse
14 June 2018 20:23
@dellapowell1 I stand corrected it was around staff engagement - which i guess is part of the wider experience .... but here it is > https://www.kingsfund.org.uk/sites/default/files/employee-engagement-nhs-performance-west-dawson-leadership-review2012-paper.pdf #WeNurses
@dellapowell1
14 June 2018 20:23
My work family @StaceyReesRNLD @SMJAubrey @YWatchmanager ??. #WeNurses https://twitter.com/natalieread84/status/1007342040198385664
@ParamedicHelen
14 June 2018 20:23
RT @dellapowell1: @ParamedicHelen @WeNurses A great mantra ?????? #wenurses
@AgencyNurse
14 June 2018 20:23
Absolutely agree #WeNurses https://twitter.com/Tara_Hewitt/status/1007342370751381505
@NRCUK
14 June 2018 20:24
@WeNurses not lurking now..... If more time was spent addressing what was decreasing staff experience than managing the impact the workplace would be a very different place. NHS is "amazing" at addressing impact but not fixing cause #wenurses
@AgencyNurse
14 June 2018 20:24
@leedicksonstn @WeNurses great to have you here Lee #WeNurses
@Tara_Hewitt
14 June 2018 20:24
@WeNurses Lack of authenticity in the leaders we see and a culture of hierarchy old power that stifles innovation and the bringing your wholeself to work. We need collective voices to rebel and to constructive challenge negative cultures that have been allowed to dominate #WeNurses
@nursemaiden
14 June 2018 20:24
Usually communication failure can be the biggest barrier to staff engagement and experience #WeNurses
@Tara_Hewitt
14 June 2018 20:24
RT @AgencyNurse: Absolutely agree #WeNurses https://twitter.com/Tara_Hewitt/status/1007342370751381505
@dellapowell1
14 June 2018 20:24
@AgencyNurse Thank you so much! ?????? I’ll have a look ?? #wenurses
@dellapowell1
14 June 2018 20:25
RT @nursemaiden: Usually communication failure can be the biggest barrier to staff engagement and experience #WeNurses
@alimully
14 June 2018 20:25
@WeNurses Mistakes happen - culture needs to accept this and not point fingers at individuals straight away #WeNurses
@leedicksonstn
14 June 2018 20:25
@WeNurses Depends on the department and your role. but what ever it is you should see your coworkers as friends and build positive relationships with people. #WeNurses
@AgencyNurse
14 June 2018 20:25
I think we are all human and as such there are times when people get stressed, or don't deal with things well and this affects others .... think open and honest conversations can help this .... also think we have to put ourselves in others shoes and be forgiving #WeNurses https://twitter.com/WeNurses/status/1007342419199909888
@mynameisAndyJ
14 June 2018 20:26
RT @alimully: @WeNurses Mistakes happen - culture needs to accept this and not point fingers at individuals straight away #WeNurses
@leedicksonstn
14 June 2018 20:26
@AgencyNurse @WeNurses Great to be here tonight #WeNurses
@AgencyNurse
14 June 2018 20:26
@dellapowell1 It's an interesting report ... not too heavy to read either ;D #WeNurses
@WeNurses
14 June 2018 20:27
Great point Jo What part does being a role model play in supporting colleagues ? #WeNurses https://twitter.com/jomwlever/status/1007342420411998210
@mynameisAndyJ
14 June 2018 20:27
@alimully @WeNurses Alison I agree fully with you #Wenurses https://twitter.com/alimully/status/1007343228029423616 Its about integrity from all and where mistakes happen and they do we learn from them together
@laineydoc777
14 June 2018 20:27
@WeNurses Support new nurses #wenurses
@WeNurses
14 June 2018 20:27
RT @alimully: @WeNurses Mistakes happen - culture needs to accept this and not point fingers at individuals straight away #WeNurses
@WeNurses
14 June 2018 20:27
Good point Lee #WeNurses https://twitter.com/leedicksonstn/status/1007343369587187712
@dellapowell1
14 June 2018 20:27
I’ll never forget @lynnturner31 telling me...’Always think about what you say and how it will land’. I’ve always considered this...Always be mindful of how powerful words and attitudes are. They can make a person’s day or totally disengage them ??#WeNurses
@NRCUK
14 June 2018 20:28
@WeNurses too much focus on supporting staff with poor experience, not enough time fixing the cause. When you try and support change to working practices, finding efficiencies (to release cash to buy more staff) the resistance is crazy #wenurses https://twitter.com/NRCUK/status/566144736462139392
@WeNurses
14 June 2018 20:28
An excellent point - what practical steps can we take to do this ? #WeNurses https://twitter.com/laineydoc777/status/1007343810047889408
@jomwlever
14 June 2018 20:28
@WeNurses A3. I'd like to share something I learned today at a Conference on #PractitionerSelfcare on a talk about needs in the workplace 1. A sense of belonging & purpose 2. Safe & supportive space to reflect & talk about our experience... #wenurses
@leedicksonstn
14 June 2018 20:28
@WeNurses 1. Be accountable for actions if something happens be able to say I made a mistake and work though it. 2. reflective practice work out a way to better your/wards practice. 3. be a ear to people and provide support to them where needed. #WeNurses
@Jo3_NHS
14 June 2018 20:29
Throw in mistrust, cliques, blame, difficult working conditions, bullying, poor leadership, persistant change, difficult client group, etc and morale goes down. Good local leadership should detect these and address then early and robust systems should enable them to. #Wenurses https://twitter.com/WeNurses/status/1007342419199909888
@natalieread84
14 June 2018 20:29
@WeNurses Listening. Or lack of! You might not always be able to provide the solution but I think that being given the time and opportunity to share experiences, both good and bad can empower staff, and allow them to be able to share their experiences with confidence #WeNurses
@AgencyNurse
14 June 2018 20:30
What a great piece of advice #WeNurses https://twitter.com/dellapowell1/status/1007343914267889670
@NRCUK
14 June 2018 20:30
@WeNurses I've championed safe staffing tools to reduce activity for new staff, returning staff in district nursing till up to speed (huge churn in new staff), but when you insist on using paper process to manage workload you are in for a challenge #wenurses
@jomwlever
14 June 2018 20:30
@WeNurses 3. Feeling valued and wanted. 4. Self-kindness & acceptance. #practitionerselfcare #WeNurses chat on staff experience.
@WeNurses
14 June 2018 20:31
RT @jomwlever: @WeNurses 3. Feeling valued and wanted. 4. Self-kindness & acceptance. #practitionerselfcare #WeNurses chat on staff experie…
@WeNurses
14 June 2018 20:31
QUESTION 4 How do you support your colleagues? #WeNurses https://t.co/MpLffUOFuE
@laineydoc777
14 June 2018 20:31
@WeNurses Smile be positive and friendly, emphasise any question is a valid question #WeNurses
@CarolinaFan1982
14 June 2018 20:31
RT @AgencyNurse: What a great piece of advice #WeNurses https://twitter.com/dellapowell1/status/1007343914267889670
@AgencyNurse
14 June 2018 20:31
@jomwlever @WeNurses love the addition of self kindness here Jo ... think we are quite poor at this as nurses #WeNurses
@laineydoc777
14 June 2018 20:32
@WeNurses Show acceptance to everyone not just people we naturally get on with #Wenurses
@susan_speirs
14 June 2018 20:32
@WeNurses Creating a supportive environment from the top down. A culture of encouragement where we build one another up instead of fault finding. Ward management that treats everyone fairly and equally means staff feel more able to share worries, struggles or difficulties. #WeNurses
@dellapowell1
14 June 2018 20:32
@WeNurses Time, attention, understanding and acknowledgment. ???? #WeNurses
@Tara_Hewitt
14 June 2018 20:32
What also goes wrong is reality that we live in a society with inequalities when your from a marganilised community & see less experienced colleagues promoted ahead of you because they have more privilege that impacts on your experience at work. Inclusion important tool #WeNurses
@dellapowell1
14 June 2018 20:32
RT @WeNurses: QUESTION 4 How do you support your colleagues? #WeNurses https://t.co/MpLffUOFuE
@AgencyNurse
14 June 2018 20:33
I make sure they get their breaks, i make them drinks, I listen to them, whenever someone asks for help i try to give it, I ask "are you ok?" .... I think it can be about the little things #WeNurses https://twitter.com/WeNurses/status/1007344682219786242
@WeNurses
14 June 2018 20:33
RT @laineydoc777: @WeNurses Show acceptance to everyone not just people we naturally get on with #Wenurses
@leedicksonstn
14 June 2018 20:33
@WeNurses Make them feel valued provide positive feedback and show interest in their lives and if a problem is there support them. Plus have a beer time to time #WeNurses
@WeNurses
14 June 2018 20:34
All great points #Wenurses https://twitter.com/susan_speirs/status/1007345032293167110
@nursemaiden
14 June 2018 20:34
Remembering equally that not saying anything at times can lead to confusion, unnecessary worry and distress #Wenurses https://twitter.com/dellapowell1/status/1007343914267889670
@WeNurses
14 June 2018 20:34
Positive feedback ... what role does this play ? (Good point Lee) #WeNurses https://twitter.com/leedicksonstn/status/1007345359570468864
@susan_speirs
14 June 2018 20:34
@WeNurses As a student you get a unique opportunity to see lots of different wards and styles. The best wards I have been in are the ones where teamwork is engrained into the culture. Where Everyone is valued and given time to learn and grow instead of being criticised by others #WeNurses
@laineydoc777
14 June 2018 20:35
@WeNurses Offer practical help discuss difficult situation use humour to lighten the atmosphere#wenurses
@WeNurses
14 June 2018 20:35
RT @nursemaiden: Remembering equally that not saying anything at times can lead to confusion, unnecessary worry and distress #Wenurses http…
@WeNurses
14 June 2018 20:35
#WeNurses https://twitter.com/ValuesExchange/status/1007345767563055104
@DanielBayley80
14 June 2018 20:35
@NRCUK @WeNurses And when much of what you do depends on #HumanFactors such as memory, you feel way more frazzled and stressed than if you had a supportive underpinning system which enables you to focus on your clinical duties instead. #PatientSafety #NHS #wenurses
@WeNurses
14 June 2018 20:36
#wenurses https://twitter.com/Tara_Hewitt/status/1007345891043364871
@jomwlever
14 June 2018 20:36
@WeNurses A4. I am not in a leadership or management position in work. I can give peer support to colleagues. I can listen, be sensitive to how they feel and basically be Kind. Try to make a positive difference to morale #wenurses
@mynameisAndyJ
14 June 2018 20:36
A4 Make sure they get their breaks, keep the team nourished and hydrated just make them feel part of the team, ask them are you oka, anything you need or need to know #WeNurses Help each other flourish and grow
@WeNurses
14 June 2018 20:36
#WeNurses https://twitter.com/gillsmac1/status/1007345908999221253
@ParamedicHelen
14 June 2018 20:36
#WeNurses ???? https://twitter.com/ParamedicHelen/status/1007345787397922816
@Tara_Hewitt
14 June 2018 20:36
RT @WeNurses: #wenurses https://twitter.com/Tara_Hewitt/status/1007345891043364871
@AgencyNurse
14 June 2018 20:36
Also bring in some cake from time to time :D #Wenurses https://twitter.com/mynameisAndyJ/status/1007346029153476608
@nursemaiden
14 June 2018 20:37
RT @WeNurses: #wenurses https://twitter.com/Tara_Hewitt/status/1007345891043364871
@mynameisAndyJ
14 June 2018 20:37
Does not the 6cs apply to staff as well? #wenurses
@WeNurses
14 June 2018 20:37
@DanielBayley80 @NRCUK good to see the digital folks joining in this evening staff experience chat :) welcome #wenurses Are we using digital effectively in NHS to improve staff experiences?
@AgencyNurse
14 June 2018 20:38
@jomwlever @WeNurses Pah !!! You are one of the most amazing leaders Jo ... you may not be a manager ... but you are certainly a leader :) #WeNurses
@WeNurses
14 June 2018 20:38
What do we think ? #WeNurses https://twitter.com/mynameisAndyJ/status/1007346265263427584
@mynameisAndyJ
14 June 2018 20:40
RT @WeNurses: @DanielBayley80 @NRCUK good to see the digital folks joining in this evening staff experience chat :) welcome #wenurses Are…
@jomwlever
14 June 2018 20:40
@dellapowell1 @WeNurses @lynnturner31 Definitely. I have both positive & negative experience of this #wenurses
@NRCUK
14 June 2018 20:41
@WeNurses @DanielBayley80 hopefully soon the NHS will understand the difference between going paperless (digitising paper processes) and truly embracing digital to take the strain off of staff... until then staff experiences isn't going to improve :( #wenurses
@VickiconnyVicki
14 June 2018 20:41
RT @nursemaiden: Remembering equally that not saying anything at times can lead to confusion, unnecessary worry and distress #Wenurses http…
@dellapowell1
14 June 2018 20:41
@jomwlever @WeNurses Leadership is not about where you are in the pecking order...you are a leader to many ????????That’s the whole point. It really doesn’t matter a jot what band you are, we are human. We all have a part to play. ?? #wenurses
@AgencyNurse
14 June 2018 20:41
Well said Della #WeNurses https://twitter.com/dellapowell1/status/1007347268683485185
@laineydoc777
14 June 2018 20:42
@WeNurses Display positive feedback from patients #wenurses
@NRCUK
14 June 2018 20:42
@WeNurses they could learn more about what's making the experience negative and fix it! Rather than placate those having a rough time #wenurses
@natalieread84
14 June 2018 20:42
@WeNurses Acknowledge their work, regardless of the ‘size’ of the contribution, we are all on the same team, with the same end goal = the patients. And if things don’t go so well, listen to them, take the time to listen to the how/what/why things didn’t go so well #WeNurses
@mynameisAndyJ
14 June 2018 20:43
@dellapowell1 @jomwlever @WeNurses HERE HERE Good leaders come from anywhere in the NHS - A leader - Understands, shares and lets others flourish #WeNurses https://twitter.com/dellapowell1/status/1007347268683485185
@jomwlever
14 June 2018 20:44
@WeNurses I think it's about showing basic courtesy, respect, valuing colleagues (we are all individual and have different skills, knowledge & experience to add to the team), being civil, polite & compassionate #wenurses
@dellapowell1
14 June 2018 20:44
@mynameisAndyJ @jomwlever @WeNurses Completely ????. #WeNurses
@Tara_Hewitt
14 June 2018 20:44
@WeNurses Great innovation happening at @UHMBT on this #WeNurses @gertienicphilib can probably share more. Also @NaheedNazir leading fab work at @NCAlliance_NHS https://t.co/2brPRvQ34j
@mynameisAndyJ
14 June 2018 20:45
RT @Tara_Hewitt: @WeNurses Great innovation happening at @UHMBT on this #WeNurses @gertienicphilib can probably share more. Also @NaheedNaz…
@WeNurses
14 June 2018 20:45
Thanks for sharing >> #WeNurses https://twitter.com/Tara_Hewitt/status/1007348147272679425
@NRCUK
14 June 2018 20:45
@WeNurses Working on solution to tell district nurses what they've achieved every month, do you know how many peoples lives you've improved this month, how much pain you've reduced, how many always events you've made happen? No - why not! All work, no feedback, impact visibility #wenurses
@learnhospice
14 June 2018 20:46
@NRCUK @WeNurses Exactly #wenurses
@Tara_Hewitt
14 June 2018 20:47
@WeNurses More inclusion support @WRES_team WRES experts tackle inequalities that alienate and marginalised BAME staff and see leaders visibly standing up owning their privilege and speaking out to tackle equality locally. Will help people have a better experience at work #WeNurses
@gillsmac1
14 June 2018 20:47
@WeNurses yes I agree.everyones good work should be acknowledged regardless how small as it takes a team of people working well together to provide the best possible care. #wenurses
@Tara_Hewitt
14 June 2018 20:47
RT @WeNurses: Thanks for sharing >> #WeNurses https://twitter.com/Tara_Hewitt/status/1007348147272679425
@WeNurses
14 June 2018 20:47
Would you like to know what you've achieved? Would this help staff experience? Surely its all in the clinical system? Go Nick :) #wenurses https://twitter.com/NRCUK/status/1007348372150325248
@rebeccafoster42
14 June 2018 20:48
Saving lives on the level 1 unit #wenurses @NUHNursing @joharvey66 @malia616 https://t.co/y2dkJ9bCBx
@hannahlames1
14 June 2018 20:48
What makes a professional? with @WeLearn_ via #WeNurses 12/06/2018 http://www.wecommunities.org/tweet-chats/chat-details/4209 via @WeNurses #PUNCtest
@dellapowell1
14 June 2018 20:48
@NRCUK @WeNurses Staff are usually told what they do wrong, as opposed to the majority of things they’ve done right. It’s sad. It makes staff feel like -what’s the point ?? #wenurses
@C_Carmichael83
14 June 2018 20:48
RT @WeNurses: QUESTION 1 What do we mean by "staff experience" and why is it important? #WeNurses https://t.co/N9CaeLwLkg
@jomwlever
14 June 2018 20:49
@WeNurses A5. I know there's focus on staff engagement, recruitment & retention & equality, diversity & inclusion. Faith team can support staff & occupational health provide support. We get free flu vaccination. #wenurses
@ParamedicHelen
14 June 2018 20:49
@Jo3_NHS @WeNurses Back to basics- how many have had a meaningful PDR with their manager in the last 12 months? #WeNurses
@WeNurses
14 June 2018 20:50
QUESTION 6 What makes your work a positive place to be? What do your colleagues do to make your work place a nice place to be? #WeNurses https://t.co/HDnJJ400kt
@NRCUK
14 June 2018 20:50
@dellapowell1 @WeNurses so much focus on organisational impact, reporting activity to commissioners to get better deal... i don't know a single nurse that has been told what they have achieved... very sad, on a mission to fix that :) #wenurses
@AgencyNurse
14 June 2018 20:50
@dellapowell1 @NRCUK @WeNurses I agree ... yet Uber drivers have tech that give then instant feedback good and bad ..... perhaps we need to think differently and use tech to help show staff what they have achieved #WeNurses (great proof for revalidation too!)
@NRCUK
14 June 2018 20:51
@AgencyNurse @dellapowell1 @WeNurses Oh but you can't compare customer services to delivering healthcare, its so much more complex !!!! :) #wenurses
@AgencyNurse
14 June 2018 20:52
It's my colleagues ... they make me laugh ... and support me through the tough times. Also with all the hot weather we were supplied with multiple fans .... made a huge difference to everyone #WeNurses https://twitter.com/WeNurses/status/1007349475642363910
@AgencyNurse
14 June 2018 20:52
@NRCUK @dellapowell1 @WeNurses for the second time tonight i am going to say "PAH!" #Wenurses
@AgencyNurse
14 June 2018 20:53
I think this is an important point #WeNurses https://twitter.com/ParamedicHelen/status/1007349441173643266
@WeNurses
14 June 2018 20:53
#WeNurses https://twitter.com/C_Carmichael83/status/1007349576754434049
@NRCUK
14 June 2018 20:53
RT @AgencyNurse: @NRCUK @dellapowell1 @WeNurses for the second time tonight i am going to say "PAH!" #Wenurses
@WeNurses
14 June 2018 20:53
RT @AgencyNurse: @NRCUK @dellapowell1 @WeNurses for the second time tonight i am going to say "PAH!" #Wenurses
@WeNurses
14 June 2018 20:53
#WeNurses https://twitter.com/ashleighlowther/status/1007350132961169409
@WeNurses
14 June 2018 20:54
#WeNurses https://twitter.com/natalieread84/status/1007350472515227648
@leedicksonstn
14 June 2018 20:55
@WeNurses close knit team where I was on placement, the staff provided flowers out at the door to the ward, staff smiling even through the stresses. #WeNurses
@mynameisAndyJ
14 June 2018 20:55
Q6 Working as a TEAM - work as one and support each other #wenurses Small things for each other from cakes/fruit on birthdays to the simple things hello hows you today
@AgencyNurse
14 June 2018 20:56
Of course all the fluffy stuff in the world won't work if the organisation does not truly value and respects it's staff ..... it's about investment in people, in terms of time, money and resources #WeNurses
@NRCUK
14 June 2018 20:56
There's a saying "you accept the standard of care you walk past" this is equally as valid to staff experience... It's up to everyone to make working in the NHS a better place, knowing right now it is pretty exhausting. Modernise how you work or stay stressed :( #wenurses
@jomwlever
14 June 2018 20:56
@WeNurses A5. We have pioneers programme, employee of the month, a staff choir, a gym as examples. I'd like to see a culture of compassion throughout the workplace as I think it would make a difference & lead to other positive change #wenurses
@WeNurses
14 June 2018 20:56
#Wenurses https://twitter.com/Mclean1Chris/status/1007351010782842882
@WeNurses
14 June 2018 20:56
RT @mynameisAndyJ: Q6 Working as a TEAM - work as one and support each other #wenurses Small things for each other from cakes/fruit on birt…
@mynameisAndyJ
14 June 2018 20:56
@natalieread84 @WeNurses @Sue742Sue @gilljen45 #wenurses Love this cake Friday which trust I am on my way lol https://twitter.com/natalieread84/status/1007350472515227648
@NRCUK
14 June 2018 20:57
@DanielBayley80 @AgencyNurse @dellapowell1 @WeNurses I think sarcasm radars on #wenurses are pretty finely tuned :)
@WeNurses
14 June 2018 20:58
#WeNurses https://twitter.com/natalieread84/status/1007351458252062721
@WeNurses
14 June 2018 20:58
#WeNurses https://twitter.com/DanielBayley80/status/1007351382389772289
@jomwlever
14 June 2018 20:59
@WeNurses A6. Colleagues & teamwork & patients #wenurses
@WeNurses
14 June 2018 21:01
Thank you all for your tweets this evening .... you have been wonderful :D #WeNurses https://t.co/cLryPVoS3N
@AgencyNurse
14 June 2018 21:01
Thank you everyone for a fab discussion You have all strengthened my faith in people tonight #WeNurses
@Tara_Hewitt
14 June 2018 21:01
RT @WeNurses: Thank you all for your tweets this evening .... you have been wonderful :D #WeNurses https://t.co/cLryPVoS3N
@Tara_Hewitt
14 June 2018 21:02
RT @mynameisAndyJ: @natalieread84 @WeNurses @Sue742Sue @gilljen45 #wenurses Love this cake Friday which trust I am on my way lol https://t.…
@dellapowell1
14 June 2018 21:02
RT @AgencyNurse: Thank you everyone for a fab discussion You have all strengthened my faith in people tonight #WeNurses
@WeNurses
14 June 2018 21:02
#WeNurses https://twitter.com/PurchasingICHT/status/1007352646636920833
@dellapowell1
14 June 2018 21:02
@AgencyNurse Lovely to join you all tonight #wenurses ??????
@AgencyNurse
14 June 2018 21:03
@dellapowell1 thanks for joining Della #Wenurses
@WeNurses
14 June 2018 21:04
NEXT THURSDAY It's #CatheterCare Week ... so we are holding a special #WeNurses Tweetchat: Catheter care with… https://twitter.com/i/web/status/1007353146472099845
@ParamedicHelen
14 June 2018 21:04
@Mclean1Chris @laineydoc777 @WeNurses Great advice Chris- i like this attitude :) #wenurses
@ParamedicHelen
14 June 2018 21:07
RT @AgencyNurse: Thank you everyone for a fab discussion You have all strengthened my faith in people tonight #WeNurses
@Louise90999815
14 June 2018 21:07
@WeNurses Working from home with telephone and computer access makes for a better work life balance when doing paperwork ??#Wenurses
@RoyLilley
14 June 2018 21:13
RT @mynameisAndyJ: Does not the 6cs apply to staff as well? #wenurses
@HlhatterHelen
14 June 2018 21:18
RT @WeNurses: NEXT THURSDAY It's #CatheterCare Week ... so we are holding a special #WeNurses Tweetchat: Catheter care with @HINSouthLon…
@dolphinpcb
14 June 2018 21:25
RT @WeNurses: QUESTION 3 What goes wrong with staff experiences? And how can we support one another when things do go wrong? #WeNurses ht…
@jomwlever
14 June 2018 21:27
#Wenurses, this relates to the tweetchat this evening ?? https://twitter.com/drSarahParry/status/1007212373038559232




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