staff EOLC care support champions patient eol great Patients board bereavement conversations family worth trust talking listen Palliative engage dying families hospital working key open encourage approach training show sharing tweets thinking team wait agree business death developments forward feedback evidence network nurse maintaining practice priorities led life identify important improves interesting general Helping proactively point pts Medical Nurses excellent experience forget difference decision compared AMU asked acute benefit SWAN tool traditional services rounding rounds Specialist small remember Sarah shout share tissue threads specialities teams Thank straight week West works workforce based bit blanket actions approaches amazing compassion competing complaints Completely communication cafes carer chat clinical develop days donation education Forum focus focuses experiences Evening explored face NUH ownership meetings Miss local manage proud providers quick reassuring recognise regular positive posting Prescribing profile hold improvement lots issue Lead joining joint journey Joy interviews Leadership learn interested live link links lesley