case studies practice examples learning learn study share great tweet wheel support save important knowing imagine big bulb reinventing wall thought Thoughts light moments point writing Wendy nurses previous method lurking surely social stories absolutely chilly interested honest Fab experience approach story snow tool love mixed NHS potential pyramid Personal Personalised Partners reflection lose Lilian vital voila Thank thanks terms suspect start show shared barriers adaptive chat collecting contribute dry curiosity definition demonstrate development difference fit girl Googled IOW keen inspiring haha idea identify write whats top giddy inquiries inspired improvement impact implement joined knowledge language Interesting invent Gosh glossary frontline frustrated huge hardest experiences evidence fiction focussing folk face Fantastic deliver critical Dadz daft discussions excellent element email enabling ensuring confuses compelling confidence chats Clinical afraid agree bit blame sharing Sharon sense service reviewing remember requests research sources staff person safe started STUFF terminology taking theory thinking vote warm