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Hosted by WeNurses using #ExpOfCare
According to @TheKingsFund we can see some kind of volume of patient interaction with the NHS in 2018/19 , some of the headlines per year figures were:
307,000,000 visits to a GP
86,000,000 community visits
96,000,000 outpatient visits
24,800,000 A&E visits
20,700,000 Hospital stays
On top of this, according to ONS we have, in just England, 460,000 care home beds, so that's an additional 167,900,000 days of care; we couldn't find other types of social care delivery statistics.
AND the numbers have been growing steadily for the last 10 years.
First off, well done to all of you for making this happen!
There are lots of BIG numbers and it is easy to see them as just numbers on a screen, but of course, these are people, people that need us as healthcare professionals and people whom we all strive to deliver the best care, with the best outcomes and via the best experience; essentially, millions of people are being cared for, all the time, in settings and at home.
That's millions of different ways to experience care by dozens of roles including clinical, medical, clerical, cleaners, cooks, porters, estate/building staff, laundry, IT, etc, and all of these staff need training, educating, HR and there are dozens more we've not mentioned.
As part of #ExpOfCare week, we invite all our WeCommunities tweeting peers to join together to ask what might seem like simple questions but when we look at the scale of care we deliver we know the answers are hugely impactful.
Join us to share and learn from each other and take what we learn into practice for the millions of people that are experiencing care when they need it every day.
We'll be asking:
You can use this tweetchat for participatory CPD / Revalidation via #MyWe, here's a how-to guide, and the login link to #MyWe
If you've not joined a tweetchat before here's how:
Using a hashtag (#) like #ExpOfCare allows us to use a Twitter feature that shows everyone the tweets that contain it, this allows us to chat with people that we don't follow, yet, enabling the ability for us to chat together on Twitter.
Regardless of your role if you are passionate about our work then you are very welcome to join in.
Do join in, your views, ideas, and shared experience add real value to others on the chat.
Image by The Kings Fund

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Chat Summary
Next up for us all across WeCommunities to answer #ExpOfCare
— WeMidwives 💙💛 #ExpOfCare (@WeMidwives) April 27, 2023
QUESTION 3
"What does getting experience of care right or wrong look like?"
With #ExpOfCare in your replies, please :) pic.twitter.com/zEftfttX8P

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#ExpOfCare transcript
@WeNurses
27 April 2023 20:30
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WELCOME to you all across the WeCommunities for tonight's #ExpOfcare tweetchat! Do click on/follow #ExpOfCare as questions will come from across the communities for us all to answer :) Please say Hi with a little intro if you are joining us to talk about a roles in #ExpOfCare https://t.co/z5kNI9zBA0 |
@mynameisAndyJ
27 April 2023 20:30
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RT @WeNurses: WELCOME to you all across the WeCommunities for tonight's #ExpOfcare tweetchat! Do click on/follow #ExpOfCare as questions w… |
@WeAHPs
27 April 2023 20:30
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RT @WeNurses: WELCOME to you all across the WeCommunities for tonight's #ExpOfcare tweetchat! Do click on/follow #ExpOfCare as questions w… |
@WeCYPnurses
27 April 2023 20:30
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RT @WeNurses: WELCOME to you all across the WeCommunities for tonight's #ExpOfcare tweetchat! Do click on/follow #ExpOfCare as questions w… |
@WeStudentNurse
27 April 2023 20:30
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RT @WeNurses: WELCOME to you all across the WeCommunities for tonight's #ExpOfcare tweetchat! Do click on/follow #ExpOfCare as questions w… |
@WeSchoolNurses
27 April 2023 20:31
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RT @WeNurses: WELCOME to you all across the WeCommunities for tonight's #ExpOfcare tweetchat! Do click on/follow #ExpOfCare as questions w… |
@WeMHNurses
27 April 2023 20:31
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RT @WeNurses: WELCOME to you all across the WeCommunities for tonight's #ExpOfcare tweetchat! Do click on/follow #ExpOfCare as questions w… |
@WeLDnurses
27 April 2023 20:31
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RT @WeNurses: WELCOME to you all across the WeCommunities for tonight's #ExpOfcare tweetchat! Do click on/follow #ExpOfCare as questions w… |
@mynameisAndyJ
27 April 2023 20:31
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@WeNurses #ExpOfCare I hope everyone is okay and keeping well? I love your chats as a non clinical NHS together we make it happen |
@WeGPNs
27 April 2023 20:31
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RT @WeNurses: WELCOME to you all across the WeCommunities for tonight's #ExpOfcare tweetchat! Do click on/follow #ExpOfCare as questions w… |
@WeNurses
27 April 2023 20:32
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Here's our cross WeCommunities #ExpOfCare QUESTION 1 "What does experience of care mean to you?" Adding #ExpOfCare to your tweets this evening please :) https://t.co/Kyo7qSpGJu |
@WeCommNurses
27 April 2023 20:32
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RT @WeNurses: Here's our cross WeCommunities #ExpOfCare QUESTION 1 "What does experience of care mean to you?" Adding #ExpOfCare to your… |
@WeAHPs
27 April 2023 20:32
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RT @WeNurses: Here's our cross WeCommunities #ExpOfCare QUESTION 1 "What does experience of care mean to you?" Adding #ExpOfCare to your… |
@WeCYPnurses
27 April 2023 20:32
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RT @WeNurses: Here's our cross WeCommunities #ExpOfCare QUESTION 1 "What does experience of care mean to you?" Adding #ExpOfCare to your… |
@WeGPNs
27 April 2023 20:32
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RT @WeNurses: Here's our cross WeCommunities #ExpOfCare QUESTION 1 "What does experience of care mean to you?" Adding #ExpOfCare to your… |
@SianP107
27 April 2023 20:32
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@WeNurses hi paeds nurse here #ExpOfCare #wenurses |
@WeLDnurses
27 April 2023 20:32
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RT @WeNurses: Here's our cross WeCommunities #ExpOfCare QUESTION 1 "What does experience of care mean to you?" Adding #ExpOfCare to your… |
@WeMHNurses
27 April 2023 20:32
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RT @WeNurses: Here's our cross WeCommunities #ExpOfCare QUESTION 1 "What does experience of care mean to you?" Adding #ExpOfCare to your… |
@Kelly671074142
27 April 2023 20:32
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RT @WeNurses: Here's our cross WeCommunities #ExpOfCare QUESTION 1 "What does experience of care mean to you?" Adding #ExpOfCare to your… |
@WeSchoolNurses
27 April 2023 20:32
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RT @WeNurses: Here's our cross WeCommunities #ExpOfCare QUESTION 1 "What does experience of care mean to you?" Adding #ExpOfCare to your… |
@WeStudentNurse
27 April 2023 20:32
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RT @WeNurses: Here's our cross WeCommunities #ExpOfCare QUESTION 1 "What does experience of care mean to you?" Adding #ExpOfCare to your… |
@lgoodbu
27 April 2023 20:33
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@WeNurses It means hearing and responding to patient carer and staff experience and taking action to respond to need #expofcare |
@WeNurses
27 April 2023 20:33
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@mynameisAndyJ Hi Andy, hope you are doing OK :) We love your shared pespective on the chats, both your personala and professional views are very valued! Thanks #ExpOfCare |
@WeCYPnurses
27 April 2023 20:33
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@SianP107 @WeNurses Hi Sian, welcome to #ExpOfCare |
@carole_hembest
27 April 2023 20:33
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#ExpOfCare hi my name is Carole Hembest I'm a volunteer at St. Marys Hospital Paddington. |
@SianP107
27 April 2023 20:34
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care to join us @angharaddavies4 @BethanOsmundsen #ExpOfCare #weNurses https://twitter.com/WeNurses/status/1651670549590953985 |
@WeNurses
27 April 2023 20:34
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#ExpOfCare https://twitter.com/Kelly671074142/status/1651670973853171713 |
@emajay78
27 April 2023 20:34
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@WeNurses #ExpOfCare Hi… SL adult nursing here. |
@WeCommNurses
27 April 2023 20:34
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RT @lgoodbu: @WeNurses It means hearing and responding to patient carer and staff experience and taking action to respond to need #expofcare |
@WeGPNs
27 April 2023 20:34
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RT @lgoodbu: @WeNurses It means hearing and responding to patient carer and staff experience and taking action to respond to need #expofcare |
@WeNurses
27 April 2023 20:34
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RT @lgoodbu: @WeNurses It means hearing and responding to patient carer and staff experience and taking action to respond to need #expofcare |
@J_Critcher
27 April 2023 20:34
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RT @WeNurses: Here's our cross WeCommunities #ExpOfCare QUESTION 1 "What does experience of care mean to you?" Adding #ExpOfCare to your… |
@mynameisAndyJ
27 April 2023 20:34
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@WeNurses #ExpOfCare A1 ensure patients are treated the same as they go along there care plan - inform and explain to them - also ensure food & Drink and cleaning plays a critical role in experience of care |
@WeSchoolNurses
27 April 2023 20:34
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RT @lgoodbu: @WeNurses It means hearing and responding to patient carer and staff experience and taking action to respond to need #expofcare |
@WeNurses
27 April 2023 20:35
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@lgoodbu Hi and thanks for joining us on #ExpOfCare for #ExpOfCare Week which we are loving supporting via your work in and beyond @HopeNetworkNHS Lesley :) |
@LittleCctv
27 April 2023 20:35
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@WeNurses #ExpOfCare it is the inputs we add as care professionals to facilitate holistic care and support. |
@mynameisAndyJ
27 April 2023 20:35
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@WeNurses Thank you - I am getting there more ops maybe to come #ExpOfCare but I know the #NHS and it’s brilliant teams will care for me ????????? |
@NRCUK
27 April 2023 20:35
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RT @mynameisAndyJ: @WeNurses #ExpOfCare A1 ensure patients are treated the same as they go along there care plan - inform and explain to th… |
@WeNurses
27 April 2023 20:35
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#ExpOfCare https://twitter.com/AichaJuke28966/status/1651671263767560194 |
@lgoodbu
27 April 2023 20:35
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@WeNurses @HopeNetworkNHS We have had a great but tiring week @HopeNetworkNHS #expofcare |
@WeNurses
27 April 2023 20:36
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@emajay78 Hi Emma, thanks for being with us on #ExpOfCare this evening :) |
@lgoodbu
27 April 2023 20:36
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RT @mynameisAndyJ: @WeNurses Thank you - I am getting there more ops maybe to come #ExpOfCare but I know the #NHS and it’s brilliant teams… |
@emajay78
27 April 2023 20:36
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@WeNurses #ExpOfCare it is how the person receiving care perceives it. |
@SianP107
27 April 2023 20:36
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listening and understanding how the experience of care impacts CYP's and their families #ExpOfCare #weNurses |
@WeNurses
27 April 2023 20:37
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@AeonMardoquio You do talk through #ExpOfCare :) And are on the chat, Welcome Aeon! |
@WeNurses
27 April 2023 20:37
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RT @LittleCctv: @WeNurses #ExpOfCare it is the inputs we add as care professionals to facilitate holistic care and support. |
@WeNurses
27 April 2023 20:37
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@LittleCctv Welcome to #ExpOfCare Chika :) |
@WeCYPnurses
27 April 2023 20:37
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RT @emajay78: @WeNurses #ExpOfCare it is how the person receiving care perceives it. |
@WeNurses
27 April 2023 20:37
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RT @emajay78: @WeNurses #ExpOfCare it is how the person receiving care perceives it. |
@NRCUK
27 April 2023 20:37
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RT @emajay78: @WeNurses #ExpOfCare it is how the person receiving care perceives it. |
@lgoodbu
27 April 2023 20:37
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@emajay78 @WeNurses Is there also something about the experience of delivering care too we know staff and pt experience is linked ? #expofcare |
@carole_hembest
27 April 2023 20:37
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#ExpOfCare treat them with dignity and respect |
@WeCYPnurses
27 April 2023 20:37
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RT @SianP107: listening and understanding how the experience of care impacts CYP's and their families #ExpOfCare #weNurses |
@WeAHPs
27 April 2023 20:38
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On to our cross-WeCommunities #ExpOfCare QUESTION 2 "Whose role is it to deliver a good experience of care?" Remembering to add #ExpOfCare to your answers please :) https://t.co/7q3l5Rzpih |
@lgoodbu
27 April 2023 20:38
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RT @SianP107: listening and understanding how the experience of care impacts CYP's and their families #ExpOfCare #weNurses |
@Flo55y70
27 April 2023 20:38
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@WeNurses Listening to all involved and taking on board their experiences. It’s important to understand how a patient, their families, carers and staff experience things. #ExpOfCare |
@WeCommNurses
27 April 2023 20:38
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RT @WeAHPs: On to our cross-WeCommunities #ExpOfCare QUESTION 2 "Whose role is it to deliver a good experience of care?" Remembering to… |
@WeCYPnurses
27 April 2023 20:38
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RT @WeAHPs: On to our cross-WeCommunities #ExpOfCare QUESTION 2 "Whose role is it to deliver a good experience of care?" Remembering to… |
@WeGPNs
27 April 2023 20:38
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RT @WeAHPs: On to our cross-WeCommunities #ExpOfCare QUESTION 2 "Whose role is it to deliver a good experience of care?" Remembering to… |
@WeLDnurses
27 April 2023 20:38
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RT @WeAHPs: On to our cross-WeCommunities #ExpOfCare QUESTION 2 "Whose role is it to deliver a good experience of care?" Remembering to… |
@WeMHNurses
27 April 2023 20:38
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RT @WeAHPs: On to our cross-WeCommunities #ExpOfCare QUESTION 2 "Whose role is it to deliver a good experience of care?" Remembering to… |
@WeNurses
27 April 2023 20:38
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RT @WeAHPs: On to our cross-WeCommunities #ExpOfCare QUESTION 2 "Whose role is it to deliver a good experience of care?" Remembering to… |
@WeSchoolNurses
27 April 2023 20:38
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RT @WeAHPs: On to our cross-WeCommunities #ExpOfCare QUESTION 2 "Whose role is it to deliver a good experience of care?" Remembering to… |
@NRCUK
27 April 2023 20:38
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RT @WeAHPs: On to our cross-WeCommunities #ExpOfCare QUESTION 2 "Whose role is it to deliver a good experience of care?" Remembering to… |
@Jo_Roche1
27 April 2023 20:39
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@WeNurses It means auditing and evaluating the experience of patient/carers/families/visitors and staff, and acting upon answers to ensure the best possible experience for all #ExpOfCare |
@WeNurses
27 April 2023 20:39
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RT @carole_hembest: #ExpOfCare treat them with dignity and respect |
@WeNurses
27 April 2023 20:39
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@carole_hembest Thanks for being with us via #ExpOfCare this evening Carole |
@mynameisAndyJ
27 April 2023 20:39
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RT @WeAHPs: On to our cross-WeCommunities #ExpOfCare QUESTION 2 "Whose role is it to deliver a good experience of care?" Remembering to… |
@Flo55y70
27 April 2023 20:39
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@WeAHPs Everyone’s. Every person involved in that persons care journey. Admin, cleaners, nurses, AHPs, catering staff and so on. #ExpOfCare |
@lgoodbu
27 April 2023 20:40
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@WeAHPs of course its everyone's role across the senior board level team clinicians nurses porters admin ward clerks cleaning and catering staff all the office functions everyone delivers #expofcare |
@Kelly671074142
27 April 2023 20:40
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Q2) it is the responsibility Of everyone providing care to deliver a good exp of care. #expofcare |
@gvhawtin
27 April 2023 20:40
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@WeNurses Evening ???? Gemma a community physio assistant from Leeds #ExpOfCare |
@NRCUK
27 April 2023 20:40
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@WeNurses For me it is part of the whole journey, from identifying you need help, receiving it and hopefully recovering. It isn't a single act but a multitude, each individual act, communication, event, creates a lasting feeling that is the residing #ExpOfCare |
@mynameisAndyJ
27 April 2023 20:40
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@WeAHPs #ExpOfCare A2 it’s all our responsibility to deliver good experience what ever role of grade that has to be embedded into all staffs ethos |
@lgoodbu
27 April 2023 20:41
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RT @mynameisAndyJ: @WeAHPs #ExpOfCare A2 it’s all our responsibility to deliver good experience what ever role of grade that has to be embe… |
@emajay78
27 April 2023 20:41
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True I think they both link together… it’s getting patient expectations right and staff expectations right and collaborating to ensure experience is good @WeNurses #ExpOfCare |
@lgoodbu
27 April 2023 20:41
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RT @Kelly671074142: Q2) it is the responsibility Of everyone providing care to deliver a good exp of care. #expofcare |
@SianP107
27 April 2023 20:41
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@WeAHPs everyones #ExpOfCare #WeNurses |
@mynameisAndyJ
27 April 2023 20:41
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@gvhawtin @WeNurses #ExpOfCare Hi Gemma ???? |
@WeAHPs
27 April 2023 20:41
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@Jo_Roche1 @WeNurses Hi Jo, thanks for being with us on #ExpOfCare this evening. |
@Jo_Roche1
27 April 2023 20:41
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@WeAHPs @WeNurses Everyones! As someone who has just been on the patient side of things my experience was affected by everyone who I met #ExpOfCare |
@gvhawtin
27 April 2023 20:42
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@WeNurses A1 #ExpOfCare patient centred care responding to the need of the patient in their journey |
@lgoodbu
27 April 2023 20:42
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RT @gvhawtin: @WeNurses A1 #ExpOfCare patient centred care responding to the need of the patient in their journey |
@lgoodbu
27 April 2023 20:43
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@gvhawtin @WeNurses Also the family and or carers #expofcare |
@WeNurses
27 April 2023 20:43
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@Kelly671074142 Hi and welcome Kelly to #ExpOfCare Providing care is an interesting term, there are many people that are often not visible in the process aren't there, but they all a part of the #ExpOfCare |
@emajay78
27 April 2023 20:43
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@WeAHPs All involved, either directly or indirectly… which includes the service users #ExpOfCare |
@WeAHPs
27 April 2023 20:44
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@gvhawtin @WeNurses Hi Gemma, so pleased you can join us for #ExpOfCare weclome |
@lgoodbu
27 April 2023 20:44
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RT @WeNurses: @Kelly671074142 Hi and welcome Kelly to #ExpOfCare Providing care is an interesting term, there are many people that are oft… |
@WeNurses
27 April 2023 20:44
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RT @mynameisAndyJ: @WeAHPs #ExpOfCare A2 it’s all our responsibility to deliver good experience what ever role of grade that has to be embe… |
@gvhawtin
27 April 2023 20:44
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@WeAHPs @WeNurses A2 #ExpOfCare it’s everyone’s role to deliver. Good experience from start to finish all the way through the journey |
@NRCUK
27 April 2023 20:44
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@mynameisAndyJ @WeAHPs Even and very much the catering team - often especially! :) #ExpOfCare |
@WeStudentNurse
27 April 2023 20:44
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RT @SianP107: @WeAHPs everyones #ExpOfCare #WeNurses |
@WeNurses
27 April 2023 20:45
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RT @lgoodbu: @gvhawtin @WeNurses Also the family and or carers #expofcare |
@WeCommNurses
27 April 2023 20:45
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RT @lgoodbu: @gvhawtin @WeNurses Also the family and or carers #expofcare |
@WeNurses
27 April 2023 20:45
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RT @emajay78: @WeAHPs All involved, either directly or indirectly… which includes the service users #ExpOfCare |
@lgoodbu
27 April 2023 20:45
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@WeMidwives Getting it right or wrong can be an learning event we often focus on the negative feedback and stories but there is so much to learn from excellence too @LfEcommunity #expofcare |
@SianP107
27 April 2023 20:45
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@WeMidwives "its not what you say but how you made them feel" Maya A #ExpOfCare #Wenurses |
@lgoodbu
27 April 2023 20:45
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RT @NRCUK: @mynameisAndyJ @WeAHPs Even and very much the catering team - often especially! :) #ExpOfCare |
@lgoodbu
27 April 2023 20:46
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RT @gvhawtin: @WeAHPs @WeNurses A2 #ExpOfCare it’s everyone’s role to deliver. Good experience from start to finish all the way through the… |
@WeAHPs
27 April 2023 20:46
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RT @gvhawtin: @WeAHPs @WeNurses A2 #ExpOfCare it’s everyone’s role to deliver. Good experience from start to finish all the way through the… |
@WeNurses
27 April 2023 20:46
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RT @gvhawtin: @WeAHPs @WeNurses A2 #ExpOfCare it’s everyone’s role to deliver. Good experience from start to finish all the way through the… |
@gvhawtin
27 April 2023 20:46
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@lgoodbu @WeNurses Correct currently going through it and yes it relates to all #ExpOfCare |
@WeNurses
27 April 2023 20:46
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RT @NRCUK: @mynameisAndyJ @WeAHPs Even and very much the catering team - often especially! :) #ExpOfCare |
@lgoodbu
27 April 2023 20:46
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RT @SianP107: @WeMidwives "its not what you say but how you made them feel" Maya A #ExpOfCare #Wenurses |
@Jo_Roche1
27 April 2023 20:46
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RT @SianP107: @WeMidwives "its not what you say but how you made them feel" Maya A #ExpOfCare #Wenurses |
@WeNurses
27 April 2023 20:47
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Great point from @lgoodbu Do we have the focus on learning right to deliver excellent #ExpOfCare Do we not identify and replicate the good because the focus is to swung to the needs improving? https://twitter.com/lgoodbu/status/1651673984742617124 |
@emajay78
27 April 2023 20:47
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@lgoodbu @WeMidwives @LfEcommunity Agree completely… we should celebrate positives. We can learn from both aspects #ExpOfCare |
@alisonstemp
27 April 2023 20:47
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RT @WeNurses: WELCOME to you all across the WeCommunities for tonight's #ExpOfcare tweetchat! Do click on/follow #ExpOfCare as questions w… |
@lgoodbu
27 April 2023 20:47
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RT @emajay78: @lgoodbu @WeMidwives @LfEcommunity Agree completely… we should celebrate positives. We can learn from both aspects #ExpOfCare |
@mynameisAndyJ
27 April 2023 20:47
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#ExpOfCare A3 ensure the patient has care plan explained and family of the patients ask is kept informed - ensure they are comfortable - safe - nourished . Remember all patients are individuals some may be at end of life - some bringing in new life all we show with #empathy |
@WeNurses
27 April 2023 20:48
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RT @SianP107: @WeMidwives "its not what you say but how you made them feel" Maya A #ExpOfCare #Wenurses |
@LittleCctv
27 April 2023 20:48
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@WeAHPs @WeNurses The health care workers as well as the patients. The patient's accepting your care is very vital to care experience #ExpOfCare |
@NRCUK
27 April 2023 20:48
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RT @emajay78: @lgoodbu @WeMidwives @LfEcommunity Agree completely… we should celebrate positives. We can learn from both aspects #ExpOfCare |
@WeCYPnurses
27 April 2023 20:48
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RT @emajay78: @lgoodbu @WeMidwives @LfEcommunity Agree completely… we should celebrate positives. We can learn from both aspects #ExpOfCare |
@lgoodbu
27 April 2023 20:48
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RT @WeNurses: Great point from @lgoodbu Do we have the focus on learning right to deliver excellent #ExpOfCare Do we not identify and re… |
@WeCommNurses
27 April 2023 20:48
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RT @emajay78: @lgoodbu @WeMidwives @LfEcommunity Agree completely… we should celebrate positives. We can learn from both aspects #ExpOfCare |
@mynameisAndyJ
27 April 2023 20:48
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RT @WeNurses: Great point from @lgoodbu Do we have the focus on learning right to deliver excellent #ExpOfCare Do we not identify and re… |
@Flo55y70
27 April 2023 20:48
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@WeMidwives Care that meets the needs of the patient and they feel supported, safe and involved. Care that allows good team work. #ExpOfCare |
@carole_hembest
27 April 2023 20:48
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#ExpOfCare it's upto all staff, and looking at it from a volunteer perspective its upto volunteers aswell to make sure that the patient has a good experience being in a hospital or anywhere in any health care settings. |
@WeMHNurses
27 April 2023 20:48
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Are we good at celebrating positive #ExpOfCare ? How do you do it? https://twitter.com/emajay78/status/1651674500314824704 |
@lgoodbu
27 April 2023 20:48
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RT @mynameisAndyJ: #ExpOfCare A3 ensure the patient has care plan explained and family of the patients ask is kept informed - ensure they a… |
@WeStudentNurse
27 April 2023 20:49
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RT @mynameisAndyJ: #ExpOfCare A3 ensure the patient has care plan explained and family of the patients ask is kept informed - ensure they a… |
@JaneNewson
27 April 2023 20:49
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RT @WeAHPs: On to our cross-WeCommunities #ExpOfCare QUESTION 2 "Whose role is it to deliver a good experience of care?" Remembering to… |
@mynameisAndyJ
27 April 2023 20:49
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A3 always remember that mistakes can happen it’s about learning from them and ensuring that it is not repeated #ExpOfCare |
@SianP107
27 April 2023 20:49
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@WeMidwives #ExpOfCare #Wenurses https://t.co/PHhhJaZkWV |
@mynameisAndyJ
27 April 2023 20:49
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RT @carole_hembest: #ExpOfCare it's upto all staff, and looking at it from a volunteer perspective its upto volunteers aswell to make sure… |
@emajay78
27 April 2023 20:49
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We all know the risks of getting it wrong… greater inequalities in health… loss of trust… litigation… poor service… bad press… @WeNurses #ExpOfCare |
@NRCUK
27 April 2023 20:49
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RT @carole_hembest: #ExpOfCare it's upto all staff, and looking at it from a volunteer perspective its upto volunteers aswell to make sure… |
@lgoodbu
27 April 2023 20:49
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RT @SianP107: @WeMidwives #ExpOfCare #Wenurses https://t.co/PHhhJaZkWV |
@WeCommNurses
27 April 2023 20:49
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RT @carole_hembest: #ExpOfCare it's upto all staff, and looking at it from a volunteer perspective its upto volunteers aswell to make sure… |
@WeGPNs
27 April 2023 20:49
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RT @carole_hembest: #ExpOfCare it's upto all staff, and looking at it from a volunteer perspective its upto volunteers aswell to make sure… |
@WeStudentNurse
27 April 2023 20:50
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Time for us to answer #ExpOfCare QUESTION 4 "You have an idea about improving the experience of care, what do you do next?" Well done for adding #ExpOfCare to all your tweets this evening! https://t.co/LatFxiML5U |
@mynameisAndyJ
27 April 2023 20:50
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RT @WeMHNurses: Are we good at celebrating positive #ExpOfCare ? How do you do it? |
@WeAHPs
27 April 2023 20:50
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RT @carole_hembest: #ExpOfCare it's upto all staff, and looking at it from a volunteer perspective its upto volunteers aswell to make sure… |
@lgoodbu
27 April 2023 20:50
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RT @WeMHNurses: Are we good at celebrating positive #ExpOfCare ? How do you do it? |
@mynameisAndyJ
27 April 2023 20:50
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RT @SianP107: @WeMidwives #ExpOfCare #Wenurses https://t.co/PHhhJaZkWV |
@lgoodbu
27 April 2023 20:50
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RT @carole_hembest: #ExpOfCare it's upto all staff, and looking at it from a volunteer perspective its upto volunteers aswell to make sure… |
@gvhawtin
27 April 2023 20:50
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@WeMidwives @WeNurses A3 #ExpOfCare learning from all experiences of care it can go wrong and very right but to reflect on all experiences and learn from it to make it better for all. Listen think act do bit like the #QITwitter PDSA and more. We learn from everything #AHPSupportWorkers |
@lgoodbu
27 April 2023 20:50
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RT @gvhawtin: @WeMidwives @WeNurses A3 #ExpOfCare learning from all experiences of care it can go wrong and very right but to reflect on al… |
@mynameisAndyJ
27 April 2023 20:50
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#ExpOfCare https://t.co/QnKWxBd7OW |
@alisonstemp
27 April 2023 20:51
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@lgoodbu @WeMidwives @LfEcommunity Absolutely Lesley. Much prefer the concept of learning from the positives and taking an always event approach #ExpOfCare |
@Jo_Roche1
27 April 2023 20:51
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@WeMidwives @WeNurses Getting care right is a positive experience for the patient and their family which is positive for staff and leads to great staff morale. Getting it wrong is a learning opportunity for how we can make changes and improve #ExpOfCare |
@gvhawtin
27 April 2023 20:52
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@Laird_Admiral @WeNurses @WeAHPs ?? agree involving all #ExpOfCare |
@SianP107
27 April 2023 20:52
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its about learning to celebrate the small wins each and every day, sharing with colleagues and acknowledging the little things everyone does to help CYP's families and colleagues #ExpOfCare #wenurses https://twitter.com/WeMHNurses/status/1651674806998167583 |
@Flo55y70
27 April 2023 20:52
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@WeStudentNurse Share my idea with colleagues and patients Try it out with a PDSA cycle #ExpOfCare |
@NRCUK
27 April 2023 20:52
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@emajay78 @WeNurses Am beginning to see a real rise in aversion of any activity driven by an often ill perceived reputational risk, often by comms, that i feel is harbouring the sharing of great work and stopping vital learning too, seem to be stagnating evidenced based QI #ExpOfCare |
@lgoodbu
27 April 2023 20:52
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@WeStudentNurse Don't ask for permission ask for forgiveness if needed... crack on make a change improve improve improve and if you cant do yourself find your allies who can help find your head of patient experience @HopeNetworkNHS and work with them #expofcare |
@WeAHPs
27 April 2023 20:52
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RT @WeStudentNurse: Time for us to answer #ExpOfCare QUESTION 4 "You have an idea about improving the experience of care, what do you do… |
@WeCommNurses
27 April 2023 20:52
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RT @WeStudentNurse: Time for us to answer #ExpOfCare QUESTION 4 "You have an idea about improving the experience of care, what do you do… |
@WeCYPnurses
27 April 2023 20:52
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RT @WeStudentNurse: Time for us to answer #ExpOfCare QUESTION 4 "You have an idea about improving the experience of care, what do you do… |
@WeGPNs
27 April 2023 20:52
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RT @WeStudentNurse: Time for us to answer #ExpOfCare QUESTION 4 "You have an idea about improving the experience of care, what do you do… |
@WeMHNurses
27 April 2023 20:52
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RT @WeStudentNurse: Time for us to answer #ExpOfCare QUESTION 4 "You have an idea about improving the experience of care, what do you do… |
@WeSchoolNurses
27 April 2023 20:53
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RT @WeStudentNurse: Time for us to answer #ExpOfCare QUESTION 4 "You have an idea about improving the experience of care, what do you do… |
@WeStudentNurse
27 April 2023 20:53
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RT @WeStudentNurse: Time for us to answer #ExpOfCare QUESTION 4 "You have an idea about improving the experience of care, what do you do… |
@lgoodbu
27 April 2023 20:53
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@alisonstemp @WeMidwives @LfEcommunity We have so much more to do in this space from a @HopeNetworkNHS viewpoint too one for the skills and suppot group I think #expofcare |
@WeNurses
27 April 2023 20:54
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How comfortable are we with this, is it something we all need to consciously explore before we need to act? #ExpOfCare https://twitter.com/lgoodbu/status/1651675771990077453 |
@WeNurses
27 April 2023 20:54
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RT @Flo55y70: @WeStudentNurse Share my idea with colleagues and patients Try it out with a PDSA cycle #ExpOfCare |
@lgoodbu
27 April 2023 20:54
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RT @WeNurses: How comfortable are we with this, is it something we all need to consciously explore before we need to act? #ExpOfCare |
@WeNurses
27 April 2023 20:54
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RT @gvhawtin: @WeMidwives @WeNurses A3 #ExpOfCare learning from all experiences of care it can go wrong and very right but to reflect on al… |
@WeAHPs
27 April 2023 20:54
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RT @gvhawtin: @WeMidwives @WeNurses A3 #ExpOfCare learning from all experiences of care it can go wrong and very right but to reflect on al… |
@WeStudentNurse
27 April 2023 20:54
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RT @gvhawtin: @WeMidwives @WeNurses A3 #ExpOfCare learning from all experiences of care it can go wrong and very right but to reflect on al… |
@JaneNewson
27 April 2023 20:54
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@WeNurses Experience of care means both how I feel during and after a consultation be that as a Nurse / as a Patient / hearing about it from others #ExpOfCare |
@lgoodbu
27 April 2023 20:54
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RT @Flo55y70: @WeStudentNurse Share my idea with colleagues and patients Try it out with a PDSA cycle #ExpOfCare |
@WeNurses
27 April 2023 20:54
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RT @mynameisAndyJ: #ExpOfCare https://t.co/QnKWxBd7OW |
@emajay78
27 April 2023 20:54
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@WeMHNurses I often tell my students to never forget what we do right… to learn from those experiences as well to ensure we continue to build on our strengths… and it keeps you going knowing you make a difference to your patient… #ExpOfCare |
@SianP107
27 April 2023 20:55
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share your ideas, collaborate with others.. dont be discouraged, most ideas will need refining or trying out but just trying something new can boost morale and make others keen to share their ideas too #ExpOfCare #wenurses https://twitter.com/WeStudentNurse/status/1651675079384915969 |
@lgoodbu
27 April 2023 20:55
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RT @gvhawtin: @Laird_Admiral @WeNurses @WeAHPs ?? agree involving all #ExpOfCare |
@WeCYPnurses
27 April 2023 20:55
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#ExpOfCare https://twitter.com/Laird_Admiral/status/1651675380699262997 |
@WeMHNurses
27 April 2023 20:56
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And finally for our #ExpOfCare chat across the WeCommunities QUESTION 5 "How can we ensure experience of care is key to what we do every day?" With #ExpOfCare in your replies, please :) https://t.co/1p7lwqCAkZ |
@WeLDnurses
27 April 2023 20:56
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Anybody else feel like this? #ExpOfCare https://twitter.com/NRCUK/status/1651675752671113234 |
@lgoodbu
27 April 2023 20:56
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RT @WeCYPnurses: #ExpOfCare |
@mynameisAndyJ
27 April 2023 20:56
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We must also stop the passing it on culture #ExpOfCare https://t.co/F1KaejRu9G |
@JaneNewson
27 April 2023 20:56
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@WeAHPs The clinician #ExpOfCare |
@WeNurses
27 April 2023 20:57
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RT @WeCYPnurses: #ExpOfCare https://twitter.com/Laird_Admiral/status/1651675380699262997 |
@WeAHPs
27 April 2023 20:57
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RT @WeMHNurses: And finally for our #ExpOfCare chat across the WeCommunities QUESTION 5 "How can we ensure experience of care is key to w… |
@WeCommNurses
27 April 2023 20:57
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RT @WeMHNurses: And finally for our #ExpOfCare chat across the WeCommunities QUESTION 5 "How can we ensure experience of care is key to w… |
@WeCYPnurses
27 April 2023 20:57
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RT @WeMHNurses: And finally for our #ExpOfCare chat across the WeCommunities QUESTION 5 "How can we ensure experience of care is key to w… |
@WeGPNs
27 April 2023 20:57
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RT @WeMHNurses: And finally for our #ExpOfCare chat across the WeCommunities QUESTION 5 "How can we ensure experience of care is key to w… |
@WeLDnurses
27 April 2023 20:57
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RT @WeMHNurses: And finally for our #ExpOfCare chat across the WeCommunities QUESTION 5 "How can we ensure experience of care is key to w… |
@WeMHNurses
27 April 2023 20:57
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RT @WeMHNurses: And finally for our #ExpOfCare chat across the WeCommunities QUESTION 5 "How can we ensure experience of care is key to w… |
@WeNurses
27 April 2023 20:57
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RT @WeMHNurses: And finally for our #ExpOfCare chat across the WeCommunities QUESTION 5 "How can we ensure experience of care is key to w… |
@WeSchoolNurses
27 April 2023 20:57
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RT @WeMHNurses: And finally for our #ExpOfCare chat across the WeCommunities QUESTION 5 "How can we ensure experience of care is key to w… |
@WeStudentNurse
27 April 2023 20:57
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RT @WeMHNurses: And finally for our #ExpOfCare chat across the WeCommunities QUESTION 5 "How can we ensure experience of care is key to w… |
@lgoodbu
27 April 2023 20:57
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@mynameisAndyJ We do indeed in most trusts its passed to PALS when it could often have been resolved elsewhere #expofcare |
@WeNurses
27 April 2023 20:58
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RT @lgoodbu: @mynameisAndyJ We do indeed in most trusts its passed to PALS when it could often have been resolved elsewhere #expofcare |
@NRCUK
27 April 2023 20:58
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RT @mynameisAndyJ: We must also stop the passing it on culture #ExpOfCare https://t.co/F1KaejRu9G |
@SianP107
27 April 2023 20:58
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@WeMHNurses this is a tough one,, culture of each workplace can have a massive impact on #ExpOfCare both positive and negative |
@lgoodbu
27 April 2023 20:59
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RT @SianP107: @WeMHNurses this is a tough one,, culture of each workplace can have a massive impact on #ExpOfCare both positive and negati… |
@JaneNewson
27 April 2023 20:59
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@mynameisAndyJ @WeAHPs Including the responsibility of the secretary for health and the government as a whole (cross party) #ExpOfCare |
@Flo55y70
27 April 2023 20:59
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@WeMHNurses Make sure we get meaningful feedback on experiences from all. Not just a tick box survey. Be aware of patient outcomes. Learn from positives and incidents. Involve patients in shaping services. #ExpOfCare |
@emajay78
27 April 2023 20:59
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If you see an opportunity to improve care, take it… whether that’s through research or quality improvement. Find out who can support you. #ExpOfCare |
@Douganma
27 April 2023 20:59
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RT @WeMHNurses: And finally for our #ExpOfCare chat across the WeCommunities QUESTION 5 "How can we ensure experience of care is key to w… |
@WeNurses
27 April 2023 21:00
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Thanks everyone from across the WeCommunities for joining us via #ExpOfCare this evening :) https://t.co/Ji3aEqk5aF |
@lgoodbu
27 April 2023 21:00
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@SianP107 @WeMHNurses In the work I do with the pt experience improvement framework there is always the most do with leadership, culture and learning #expofcare |
@Jo_Roche1
27 April 2023 21:00
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@WeStudentNurse Plan, discuss with colleagues and educate them on change and why and who it would benefit, set a date to implement the change, audit any possible data before implementing change and then audit once change in place to ascertain if change has made a positive difference #ExpOfCare |
@mynameisAndyJ
27 April 2023 21:00
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Embed it from day one even at interview stage #ExpOfCare A5 don’t reinvent #pinchwithpride |
@WeCYPnurses
27 April 2023 21:00
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RT @SianP107: @WeMHNurses this is a tough one,, culture of each workplace can have a massive impact on #ExpOfCare both positive and negati… |
@JaneNewson
27 April 2023 21:01
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@WeMHNurses Listening #ExpOfCare |
@lgoodbu
27 April 2023 21:01
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@WeNurses Thanks everyone ????#expofcare |
@gvhawtin
27 April 2023 21:01
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@WeStudentNurse A4 #ExpOfCare make sure you talk to manager and or anyone to get them on board and take them with you it can come from anyone use networks eg #QITwitter #AHPQI #neyahpqi reflect with patients, families, team & MDT #S4CA |
@WeGPNs
27 April 2023 21:02
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If you missed some of the tweetchat questions from this evenings #ExpOfCare chat, they'll be here in just a few minutes and you can still answer any you missed! https://wecommunities.org/tweet-chats/chat-details/5835 https://t.co/KyvYgpKYBW |
@J_Critcher
27 April 2023 21:02
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@WeMHNurses #ExpOfCare we do need to celebrate positives more proactively, it is human nature to always think about negatives but can be a real motivator for all to celebrate positives.ensure staff/teams feel confident to share when things go well via team meetings/newsletters etc |
@SianP107
27 April 2023 21:03
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it can be difficult to get patient feedback to share with the specific teams if the feedback is collected centrally.. then staff cant see the benefit of encouraging feedback , esp if the only time they get this information is when its negative ..#ExpOfCare https://twitter.com/Jo_Roche1/status/1651677748316762127 |
@SFTTransformat1
27 April 2023 21:03
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RT @AoifeIsherwood: Some helpful discussions & insights today. Great to pilot the new outpatient survey too ?????? #expofcare @HopeNetworkNHS… |
@Douganma
27 April 2023 21:03
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@WeMHNurses @WeMHNurses #ExpOfCare quality feedback mechanisms to staff across all levels of the organisation, easy routes to feedback or evaluate to provide concrete experiences |
@alisonstemp
27 April 2023 21:03
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RT @mynameisAndyJ: We must also stop the passing it on culture #ExpOfCare https://t.co/F1KaejRu9G |
@mynameisAndyJ
27 April 2023 21:04
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#ExpOfCare Thank You for allowing to be part of the always inspiring chats @WeNurses @WeAHPs @WeMidwives I know I am Clinical but to me it’s learning and embedding it’s all of us together ethos |
@Jo_Roche1
27 April 2023 21:04
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@WeMHNurses @WeNurses Accept all feedback from patients/visitors/staff and act on it - good or bad. I always question if I would be happy if my grandparents had been the person experiencing that care, and if not it needs to be improved on. Always reflect on your day, the good and bad #ExpOfCare |
@WeNurses
27 April 2023 21:04
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RT @mynameisAndyJ: Embed it from day one even at interview stage #ExpOfCare A5 don’t reinvent #pinchwithpride |
@gvhawtin
27 April 2023 21:05
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@WeMHNurses @WeAHPs A5 #ExpOfCare always learning, developing & adaptable to change to make stuff better! It’s part of our job & if we see it then act on it. We see things that others don’t. push the care we provide to front &centre of what we do. #S4CA #AHPSupportWorkers #leadership at all levels |
@lgoodbu
27 April 2023 21:05
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RT @mynameisAndyJ: Embed it from day one even at interview stage #ExpOfCare A5 don’t reinvent #pinchwithpride |
@lgoodbu
27 April 2023 21:05
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RT @gvhawtin: @WeStudentNurse A4 #ExpOfCare make sure you talk to manager and or anyone to get them on board and take them with you it can… |
@WeNurses
27 April 2023 21:05
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@lgoodbu Thank you Lesley for bringing your experience and passion to guide us all through tonight's #expofcare chat and for highlighting the opportunity to engage with @HopeNetworkNHS via #ExpOfCare |
@WeAHPs
27 April 2023 21:05
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RT @gvhawtin: @WeStudentNurse A4 #ExpOfCare make sure you talk to manager and or anyone to get them on board and take them with you it can… |
@WeNurses
27 April 2023 21:06
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RT @J_Critcher: @WeMHNurses #ExpOfCare we do need to celebrate positives more proactively, it is human nature to always think about negativ… |
@lgoodbu
27 April 2023 21:06
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@WeNurses @HopeNetworkNHS It’s a passion and a pleasure #expofcare |
@NRCUK
27 April 2023 21:07
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@SianP107 We have been asking and doing feedback for so long now, more than decades, is it really that hard to get it back to colleagues, seems like a failed culture from leadership to me? #ExpOfCare |
@NRCUK
27 April 2023 21:07
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RT @Douganma: @WeMHNurses @WeMHNurses #ExpOfCare quality feedback mechanisms to staff across all levels of the organisation, easy routes to… |
@WeNurses
27 April 2023 21:07
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RT @gvhawtin: @WeMHNurses @WeAHPs A5 #ExpOfCare always learning, developing & adaptable to change to make stuff better! It’s part of our jo… |
@WeAHPs
27 April 2023 21:07
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RT @gvhawtin: @WeMHNurses @WeAHPs A5 #ExpOfCare always learning, developing & adaptable to change to make stuff better! It’s part of our jo… |
@WeCommNurses
27 April 2023 21:08
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RT @WeNurses: @lgoodbu Thank you Lesley for bringing your experience and passion to guide us all through tonight's #expofcare chat and for… |
@WeCYPnurses
27 April 2023 21:08
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RT @WeNurses: @lgoodbu Thank you Lesley for bringing your experience and passion to guide us all through tonight's #expofcare chat and for… |
@mjosiris
27 April 2023 21:08
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@WeNurses @lgoodbu In Midlothian HSCP we have run a palliative care feedback project - talking to families who exp our care - themes & data have been rich/humbling - mainly + which we are using for future service planning /education - paper will be published soon. #ExpOfCare @WeNurses |
@emajay78
27 April 2023 21:09
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Q5 remind ourselves why we do it. Never stop trying to improve. Never stop learning… never stop listening… celebrate and share #ExpOfCare |
